Proactive Monitoring
Uptime, errors, latency, resources — alerts before users notice.
Maintenance & Support
Keep your ERP, CRM, websites, mobile apps, and cloud workloads secure, fast, and always-on with proactive monitoring, rapid fixes, and predictable SLAs.
- 24/7 monitoring
- SLA-backed
- Security-first
- UK & BD teams
What we cover
Security Patching
OS, runtime, dependencies, CMS/plugins — with rollback plans.
Backups & DR
Encrypted backups, retention policies, restore tests, disaster drills.
Performance Tuning
Profiling, caching, DB indexes, CDN & image optimization.
Bug Fix & Hotfix
Ticketed triage with defined response and resolution SLAs.
Release Management
Git flow, CI/CD, staging gates, feature flags, change calendar.
Compliance & Audit
Logs, access reviews, MFA/SSO, GDPR & DPA alignment.
Cost Optimization
Rightsizing, autoscaling, reserved plans & usage dashboards.
Plans & SLAs
Essential
Ideal for SMEs & brochure sites
- Business-hours support
- Monthly security patches
- Daily off-site backups
- Uptime monitoring
- SLA response: 8h
Most popular
Growth
Scale-up apps & eCommerce
- Extended-hours support
- Bi-weekly patches & updates
- Backups: hourly DB, daily files
- Perf & security reviews
- SLA response: 2h
Enterprise
Mission-critical & 24/7
- 24/7 on-call & paging
- Zero-downtime releases
- RPO/RTO design & testing
- Quarterly game days
- SLA response: 30m
Availability
99.9% – 99.99%
Tiered by plan & architecture.
RPO / RTO
15m / 60m
Typical targets for DB-heavy apps.
Coverage
App + Infra
Full stack or app-only options.
How we work
- Assess — audit stack, risks, and SLAs; define runbooks.
- Stabilize — fix critical issues, patch, set up monitoring & backups.
- Automate — CI/CD, infra-as-code, policy-as-code, alerts.
- Optimize — performance tuning, cost control, security hardening.
- Evolve — roadmap, SLO reviews, release cadence improvements.
Tooling we use
Selected support wins
Retail ERP uptime
Migrated to HA DB and autoscaling — achieved 99.99%.
Checkout performance
Caching + DB indexing reduced p95 latency by 50%.
Release stability
Blue/green releases cut incident count to near-zero.
FAQ
Do you support systems you didn’t build?
Yes. We start with a stability & security assessment and set guardrails before onboarding.
Can you work with our internal team?
Absolutely. We integrate with your workflows and toolchains, with shared boards and runbooks.
What about 24/7 coverage?
Our Enterprise plan provides 24/7 on-call with paging, escalation paths, and monthly incident reviews.
Ready to sleep better?
Let Softicode keep your products healthy while you focus on growth.